Customer Verbal Consent Record for SMS Communication

Company Name: Windshield Surgeons 

Phone Numbers: 1-800-909-9923, and 1-800-842-9437

Date Implemented: Feb 20, 2023

Version: 1.0

 

Purpose of Document

To record that the customer has provided verbal consent to receive SMS (text message) communications related to:

• Quote summaries
• Appointment reminders
• Service completion notifications
• Two way requested questions and answers

 

Standard Consent Language (to be spoken to the customer)

“To make your experience smoother, we can send you text messages with your quote summary, appointment reminders, and confirmation when your service is completed. Do we have your permission to send these to you by text message?”

If the customer answers “Yes”, the employee proceeds, and if the customer answers  “No”, then the employee does not SMS this customer.

 

Data Handling & Privacy

All customer information and recorded state of consent are stored securely and used only for communication related to their service. Customers can revoke consent at any time by replying “STOP” to any message or by contacting us directly. See privacy policy for additional details.