Terms of Use & Privacy Policy

Windshield Surgeons Ltd.

Terms of Use (Canada)

Effective upon: May 8, 2026

Last Updated: May 8, 2026

1.     Introduction

Windshield Surgeons Ltd. (“Windshield,” “us,” “we,” or “our”) provides automotive glass and related vehicle services. Our services include, but are not limited to, the following:

• windshield repair and replacement services;
• side and rear glass replacement services;
• calibration and safety services, including Advanced Driver Assistance Systems (ADAS) calibration where applicable;
• automotive glass products and related support services; and
• on-site mobile services (“Mobile Services”) and in-shop service options (“Shop Services”)

(collectively, the “Services”).

We have implemented these Terms of Use to govern your use of the website https://windshieldsurgeons.com/  (the “Website”) and any related software, applications, webpages, and any information and content relating to the foregoing, including without limitation, HTML, software, code, data, text, documents, images, photographs, videos, icons, and designs (collectively, the “Content“) in connection with your use of the Services.

You acknowledge and agree that, by accessing or using the Website or the Content, including but not limited to, by requesting, booking, or receiving SERVICES from windshield, you indicate that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, then you have no right to access or use the Website or the Content. If these Terms of Use are being entered into by a corporation or other legal entity, you represent that you have the authority to enter into these Terms of Use to bind such entity and its affiliates to these Terms of Use as its authorized representative, in which case the terms “you” or “your” refer to such entity and its affiliates as well as you.   

The Website and the Content are not intended for use by minors (being individuals who are not of legal age in the jurisdiction in which they reside). If you are a minor, you should only use the Website and the Content with the permission and under the supervision of a parent or guardian. Minors aged 16 or older may request or receive Services.

2.     Estimates and Quotes

All quotes for Services are prepared based on the information available at the time of the request and constitute non-binding estimates only. Due to potential variations in vehicle configurations that may affect the parts, materials, and labor required, no quote shall be deemed binding or enforceable until an in-person inspection has been completed to verify vehicle specifications and confirm the scope of Services required.

In the event that the final pricing following inspection differs from the initial estimate, Windshield will notify you of such variance and obtain your express authorization prior to commencing any Services at the revised price.

3.     Booking Confirmation, Deposits, and Scheduling

(a)           Booking Confirmation

An appointment for Services shall be deemed confirmed upon entry of the booking into Windshield’s scheduling system and issuance of confirmation notice to you via telephone, electronic mail or SMS.

For appointments involving special-order parts or designated Mobile Services, confirmation may be contingent upon receipt of a deposit payment as set forth in the “Deposits” section below.

(b)           Deposits

Windshield reserves the right, in its sole discretion, to require a deposit prior to confirming an appointment. Deposits may be required in connection with, but are not limited to, the following circumstances: (i) Services requiring special-order, difficult-to-source, or non-returnable parts or materials; (ii) designated Mobile Services; or (iii) any other circumstances where Windshield determines a deposit is warranted to secure the appointment.

All deposits will be applied as a credit toward your final invoice for completed Services.

If your Service involves special-order parts and does not proceed as scheduled, Windshield may retain all or a portion of your deposit to cover non-refundable costs such as shipping, procurement, handling, or supplier charges.

(c)           Cancellation and Rescheduling

For Mobile Services, in the event of a Late Cancellation (as defined below), or if the vehicle is not accessible and “ready” for Service at the scheduled time, Windshield may retain all or a portion of the deposit as liquidated damages representing a reasonable estimate of costs incurred by Windshield, including but not limited to: (i) technician travel time and expenses; (ii) reserved appointment time; (iii) administrative costs; and (iv) any special-order or restocking charges. Any portion of the deposit exceeding such costs shall be refunded to you.

For purposes of this section, “Late Cancellation” shall mean any cancellation of a confirmed appointment occurring within twenty-four (24) hours of the scheduled appointment time.

For purposes of this section, a vehicle shall be deemed “ready” when: (i) the vehicle is safely and reasonably accessible at the agreed-upon Service location; (ii) keys or other access credentials are available to Windshield personnel as required; and (iii) the vehicle is cleared and available for Service at the scheduled appointment time without material impediment.

For Shop Services, Windshield does not impose cancellation, rescheduling, or no-show fees under normal circumstances. Notwithstanding the foregoing, Windshield reserves the right to impose reasonable fees or restrict future booking privileges in cases of repeated or habitual abuse of the scheduling system, including but not limited to, multiple no-shows or repeated last-minute cancellations.

4.      Payment Terms

Unless otherwise expressly provided in a separate written credit agreement duly executed by both you and Windshield, full payment for all Services rendered, including parts, labor, materials, and any ancillary charges, shall be due and payable in full immediately upon completion of the Service. Windshield accepts payment via cash, debit, credit card, or such other payment methods as Windshield may accept from time to time at its discretion. In the event that a separate credit agreement is in effect between the parties, the terms and conditions of such agreement shall exclusively govern all matters relating to credit terms, payment schedules, interest charges, late payment penalties, and repayment obligations.

You are solely responsible for payment of all authorized charges in connection with the Services, including but not limited to: (i) applicable federal, provincial, and local taxes; (ii) governmental fees and assessments; (iii) environmental levies and disposal charges; and (iv) any other charges, surcharges, or assessments imposed by law, regulation, or governmental authority. Windshield shall have no obligation to absorb, discount, or waive any such charges unless expressly agreed in writing.

YOU ARE RESPONSIBLE FOR PROVIDING VALID PAYMENT DETAILS AND FOR THE TIMELY PAYMENT OF ALL FEES THAT YOU HAVE AGREED TO PAY.

Unless we agree or state otherwise in writing, all fees and charges are nonrefundable.

5.     Unpaid Amounts, Storage, and Lien Rights

In the event that any amounts due for Services rendered, including but not limited to service charges, parts costs, labor fees, storage fees, or any other charges, remain unpaid after the due date, Windshield reserves the right to assess and charge storage fees to the extent permitted by applicable law. Storage fees represent reasonable compensation for the use of Windshield’s premises and resources during the period the vehicle remains in Windshield’s possession.

Storage fees shall commence following the earlier of: (i) notification to you that the vehicle is available for pickup; or (ii) Windshield’s request for access necessary to complete the Services, in each case after the expiration of any grace period specified in such notice. Storage shall be charged at Windshield’s posted daily rate, or at such other rate as may be communicated to you in writing, or, in the absence of a posted or communicated rate, storage will be charged at a reasonable daily rate. Storage fees shall accrue daily until the vehicle is retrieved and all outstanding amounts are paid in full.

To the extent permitted by applicable law, Windshield reserves the right to exercise any and all lien rights, possessory rights, and security interests available in connection with unpaid service charges, storage fees, or any other amounts owing. Such rights include, without limitation, those afforded under the Garage Keepers’ Lien Act (Alberta), or any successor, replacement, or equivalent legislation in any applicable jurisdiction. In exercising such rights, Windshield may retain possession of the vehicle until all outstanding amounts, including accrued storage fees, are paid in full. Windshield may, after providing notice as required by applicable law, dispose of or sell the vehicle to satisfy outstanding amounts in accordance with the procedures set forth in applicable legislation.

6.      Insurance Claims

With respect to Services performed in connection with an insurance claim, you acknowledge and agree that Windshield is not a party to any insurance contract between you and your insurer. The relationship between Windshield and you remains a direct service relationship, and payment obligations exist independently of any insurance coverage. The following terms shall apply to insurance-related services:

• you are solely and exclusively responsible for initiating, filing, and prosecuting any claim with the your insurance provider, including providing all documentation and information required by the insurer;
• you shall provide all requisite claim information, policy details, claim numbers, and written authorization (in a form acceptable to Windshield) prior to Windshield communicating with your insurer on your behalf, and you authorize Windshield to share service details, photographs, and pricing information with the insurer as necessary to process the claim;
• you shall remain solely responsible for payment of all applicable deductible amounts or other out-of-pocket costs, which shall be due and payable at the time of Service unless otherwise agreed in writing;
• in the event that an insurer denies coverage, disputes the claim, refuses payment, delays payment beyond a reasonable period, or otherwise fails to remit payment following Windshield’s reasonable and compliant collection efforts, you shall remain fully liable for all outstanding Service charges, and all such amounts shall become immediately due and payable. Windshield shall have no obligation to pursue collection from the insurer beyond its standard procedures.

7.      Warranty Framework

Windshield provides limited warranty protection for qualifying Services performed at Windshield facilities or by authorized Windshield technicians, subject to the terms, conditions, limitations, and exclusions set forth herein. This warranty is personal to the original customer and is non-transferable unless otherwise agreed in writing. Warranty coverage includes the following:

• Lifetime Workmanship Warranty: A lifetime warranty covering defects in workmanship directly and solely attributable to the Services performed by Windshield.
• Manufacturer Defect Coverage: Coverage for qualifying material or manufacturing defects in glass or parts supplied by Windshield, provided such defects are reported to Windshield in writing within thirty (30) calendar days of the date of service. This coverage applies only to defects present at the time of installation and does not extend to defects arising from subsequent use, damage, or external factors.

The foregoing warranty coverage is expressly subject to the following exclusions and limitations. Windshield shall have no warranty obligation with respect to, and this warranty shall not cover, the following:

• damage resulting from vandalism, theft, attempted or actual vehicle break-ins, motor vehicle collisions, or similar external events or acts of third parties;
• rock chips, stone damage, road debris impacts, stress cracks, and normal wear and tear consistent with ordinary vehicle use;
• corrosion, rust, or vehicle body deterioration that affects glass performance, adhesion, seal integrity, or structural mounting; or
• any issues, defects, damage, or performance problems not directly caused by the Services performed or materials supplied by Windshield, including damage caused by improper vehicle operation, modifications, or subsequent repairs by third parties.

In the event that significant rust, corrosion, or body deterioration is identified on the vehicle at the time of Service or upon subsequent inspection, warranty coverage relating to seal performance, including but not limited to coverage for water leaks, air leaks, wind noise, or seal failure, may be void, limited, or conditioned upon you first obtaining repairs to such rust or corrosion from a licensed automotive body repair facility. Windshield may, in its discretion, document any pre-existing rust or corrosion with photographs and require written acknowledgment you that seal warranty coverage is limited or excluded.

Additional warranty terms, conditions, claim procedures, and coverage details are available at https://windshieldsurgeons.com/auto-glass-replacement-warranty/ and https://windshieldsurgeons.com/windshield-repair-warranty. The warranty coverage set forth in this section is expressly subject to the terms, conditions, limitations, and exclusions set forth in the foregoing policies, which are incorporated herein by reference.  You are encouraged to review these materials for a complete understanding of warranty coverage.

The warranty set forth herein is provided in addition to, and shall not limit, diminish, or otherwise affect, any rights or remedies that may be available to you under applicable law. Nothing in these Terms of Use shall be construed to limit, exclude, or waive any statutory rights, implied warranties, or consumer protections that cannot be lawfully waived, limited, or excluded under applicable law. To the extent any provision of this warranty conflicts with mandatory statutory protections, such statutory protections shall prevail.

8.     Customer Responsibilities

You represent, warrant, and agree:

• to provide accurate, complete, truthful, and timely information in connection with the requested Services, including but not limited to vehicle identification, contact information, insurance details, and any information material to the performance of the Services;
• that you have lawful authority, ownership, or authorization from the owner to request and authorize Services for the vehicle, and to indemnify Windshield against any claims arising from Services performed on a vehicle for which you lacked proper authority;
• in the case of Mobile Services, to ensure safe, legal, and reasonable access to the service location, availability of all necessary keys, fobs, or access credentials as required, adequate lighting and workspace for mobile Services, and overall site readiness;
• to comply with all reasonable post-service care instructions provided by Windshield.

Failure to comply with these obligations may result in Service delays, additional charges, or termination of Services.

You are solely and exclusively responsible for removing all valuables, personal belongings, electronics, documents, and other items of value from the vehicle prior to the commencement of Services. To the maximum extent permitted by applicable law, Windshield expressly disclaims all liability for loss of, theft of, damage to, or destruction of any items left in the vehicle during or after Service, regardless of whether such loss or damage is caused by Windshield, its employees, contractors, or third parties. This disclaimer shall survive completion of Services.

You acknowledge and agree that vehicles presented for Service may have pre-existing damage, wear, deterioration, mechanical issues, or defects that were not caused by Windshield. Windshield is not responsible for inspecting or identifying all pre-existing conditions and expressly disclaims any responsibility or liability for pre-existing conditions, latent defects, hidden damage, or damage unrelated to the Services performed. You agree that Windshield may document pre-existing damage with photographs or written notation, and such documentation shall be presumptive evidence of the vehicle’s condition prior to Service.

Windshield reserves the right, in its sole and absolute discretion, to decline, suspend, postpone, or terminate Services at any time and for any reason if, in Windshield’s judgment, working conditions are unsafe, unlawful, or otherwise unsuitable for the proper completion of the Services. This right applies to both Mobile Services and Shop Services. In such cases, Windshield shall not be liable for any delays, losses, or damages resulting from the declination or termination of Services.

9.     Privacy Policies

Our privacy policy is available at https://windshieldsurgeons.com/privacy-policy/ and your access to and/or use of the Website and the Content is subject to the privacy policy. You acknowledge that you have read such privacy policy, and you hereby consent to the collection, use, and disclosure of your personal information for the purposes therein identified. You also grant us permission to anonymize or combine your personal information, if any, with that of others in a way that does not identify you or any individual personally for any business reason in our sole discretion, including without limitation to improve the Website or the Content.

10.  License to Use

Subject to your compliance with these Terms of Use, we grant you a limited non-exclusive, non-transferable, non-assignable and non-sublicensable license to access and use the Website and Content. This license is granted for the sole purpose of enabling you to use and enjoy the benefit of the Website and the Content as provided by Windshield, in the manner permitted by these Terms of Use.

11.  Windshield Service Limitations

In addition to the set-up and operating requirements, there are certain other circumstances that may limit the availability or effectiveness of the Website or the Content.

• Service Area – The Website and the Content are currently configured for use in Canada only, and are not intended for use outside of Canada.
• Service Interruptions – The Website and the Content can be interrupted for any reason that disrupts internet access or GPS capabilities, including in the event of:
  • electrical power outages
  • natural disasters
  • electronic interference
  • an outage affecting the data transport service
  • failure of originating or terminating access lines
  • network congestion and/or reduced routing speed of our network or another network (for example, due to spikes in call volume in the wake of local or national disasters), causing failed calls, busy signals or unexpected answering wait times (which may be longer than emergency calls placed via traditional telephone networks)
  • compatibility issues
  • equipment failures relating to your equipment or our equipment, including, hardware or software failures or misconfiguration affecting us, our offices, data centers, and/or any of our service providers

12.  Acknowledgements

YOU AFFIRM THAT YOU HAVE READ THE FOREGOING AND ACKNOWLEDGE THAT:

• WE DO NOT AND CANNOT GUARANTEE THAT THE WEBSITE OR THE CONTENT WILL BE CONTINUOUS OR ERROR-FREE. FOR EXAMPLE, THE WEBSITE AND THE CONTENT WILL NOT BE AVAILABLE OUTSIDE OF THE SERVICE AREA OR UNDER CIRCUMSTANCES SET FORTH ABOVE;
• IF YOUR MOBILE OR DATA PLAN SERVICES OR ACCESS TO THE INTERNET OR OUR WEBSITE OR THE CONTENT IS/ARE SUSPENDED, CANCELLED OR TERMINATED (E.G., AS A RESULT OF BILLING ISSUES OR OTHER BREACH), YOU MAY NOT BE ABLE TO USE SOME OR ALL OF THE WEBSITE OR THE CONTENT; AND
• YOU ARE EXCLUSIVELY RESPONSIBLE FOR YOUR USE OF THE WEBSITE OR THE CONTENT. ABUSE OF THE WEBSITE OR THE CONTENT MAY SUBJECT YOU TO CIVIL AND CRIMINAL FINES AND PENALTIES.

13.  International Users

The Website and the Content are controlled and operated within Canada and are not intended for use outside of Canada. You are hereby prohibited from accessing or using the Website or the Content from any territory where the Website or the Content (or any portion thereof), is illegal. If you choose to access the Website or the Content from a location outside of Canada, you do so at your own risk and you are solely responsible for compliance with applicable laws, rules and regulations, including export laws and any regulations and local laws regarding online conduct and content.

14.  Information

If you opt to use the Website or any of the Content, you agree to provide accurate, current and complete personal information about yourself or others as required, and to promptly correct, update, or complete this personal information as required. You acknowledge and agree that you have obtained or will obtain on a timely basis any and all consents required for us to collect, use and disclose personal information pursuant to our privacy policy or policies noted above. You acknowledge and agree that we will have no liability associated with or arising from your failure to obtain appropriate consents from others for such collection, use or disclosure of their personal information, or the failure to maintain and update personal information, including but not limited to your failure to receive any information with respect to the Website or any of the Content.

You agree and authorize us to take any necessary steps in order to verify the personal information you provide. If there are reasonable grounds to suspect any or all of the information you provide is inaccurate, not current, or incomplete, we reserve the right to suspend or terminate your current and future access to and use of the Website and the Content.

You also agree that we may rely on the information you provide to send you information and notices regarding the Website and/or the Content. If you register for any of our mailing lists, you agree that we may email you newsletters and promotional material. You may unsubscribe from the newsletters and other promotional material by following the unsubscribe link contained in such emails.

We may send transactional communications to you by telephone, SMS, or email, including without limitation quotes, appointment scheduling confirmations, Service updates, invoices, and warranty-related notifications. Standard messaging and data rates may apply in accordance with your carrier or service plan.

15.  Access

Certain areas of the Website or the Content may be restricted from access by you at any time, for any reason, without notice to you, in our sole and absolute discretion.

16.  Conduct

You must comply with all applicable laws and regulations, and take all other required and appropriate actions in connection with your use of the Website and the Content.

You agree not to do any of the following:

(a)           use the Website or the Content for any illegal purpose in violation of any applicable municipal, provincial, territorial, federal or international law;

(b)           use the Website or the Content in a way that could harm, damage, or disrupt the Website, the Content, our goods/services, or our business;

(c)           use the Website or the Content in a way that would adversely impact use of the Website, or the Content by other users;

(d)           message, submit, upload, request, deliver, provide, or transmit any text, graphics, images, messages, information or other material that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of privacy; (ii) violates or constitutes any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is unlawful, abusive, tortious, pornographic, libelous, defamatory, obscene, pornographic, hateful, vulgar, offensive or racially or ethnically objectionable; (iv) promotes discrimination, exploitation, bigotry, racism, hatred, harassment or harm against any individual or group; (v) is violent, abusive, or threatening, or promotes violence, harassment, or actions that are threatening to any living thing; or (vi) promotes illegal or harmful activities or substances;

(e)           upload or otherwise disseminate any computer viruses, malware, or software that may damage the property of another;

(f)            reverse engineer, or attempt to reverse engineer or disassemble any Content;

(g)           violate the security of the Website or the Content through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network;

(h)           violate any applicable law or regulation; or

(i)            encourage or enable any other individual or other person to do any of the foregoing.

You are responsible for the content you provide on the Website or the Content, and you agree to act professionally and responsibly in your interactions with Windshield.

If you believe that another user has violated these Terms of Use, abused the Website or the Content, or otherwise acted inappropriately, you may report the user to us at [email protected]. We reserve the right, but assume no obligation, to investigate and take appropriate action in response to such reports. Regardless of our action or inaction, in no event will we be liable for the acts or omissions of any user or any third party.

We reserve the right to investigate and prosecute violations of any and all reports, complaints and claims, or otherwise suspected misconduct or violations of the law to the fullest extent of the law.

Without limiting the foregoing, you acknowledge that we have the right, but not the obligation, at any time and without prior notice, to monitor access to or use of the Website or the Content, to access, review, preserve and disclose any Content, or to remove or disable access to any Content, if we believe in good faith that it is reasonably necessary: (i) to comply with any law or regulation or satisfy any legal process or governmental request (for example, a subpoena, warrant, order or other requirement of a court, administrative agency or other governmental body); (ii) to respond to claims asserted against us; (iii) to enforce and to ensure your compliance with the Terms of Use, including the investigation of potential violations; (iv) to conduct risk assessments, and prevent, detect and investigate incidents of fraud, security and technical issues; (v) to protect our rights, property or safety, or that of the public; and (vi) for the purpose of operating and improving the Website and/or the Content (including for customer support purposes).

You agree to cooperate with and assist us or our representative in good faith, in any such investigations, including by providing us with such information as we may reasonably request.

17.  Intellectual Property

The Website, the Content, and any portion thereof, are protected by copyright, trademark, trade secret and other proprietary and intellectual property rights and laws. Such laws may be violated by unauthorized access and/or use of the Website or the Content.  Users of the Website or the Content are solely responsible for ensuring that they comply with any applicable intellectual property laws, including without limitation copyright, trademark, and patent laws. We do not grant any license or other authorization to you under or to any of our trademarks or other copyrightable material or other intellectual property, unless we otherwise expressly agree in writing. Except as expressly provided in these Terms of Use, the Website, and the Content may not be copied, reproduced, distributed, posted, downloaded, displayed, presented, transmitted, republished, modified, or otherwise exploited or used in any form or by any means without our prior express written consent.

For information about obtaining consent to use any Content, please contact us at [email protected].

Your content (including any Service requests or photographs) must be your own, or authorized by the third party owner of that content, and must not infringe on or violate any third party’s rights. By sharing information, content, or other subject matter on the Website or the Content, including without limitation by submitting text, images, or videos to the Website or the Content, you agree that you are the author of that information, content, or other subject matter, or that you have the express right to submit it to the Website and/or the Content (as applicable), and you agree to irrevocably waive and release all moral rights or similar rights that may exist in that information, content, or other subject matter, and you grant us the non-exclusive, worldwide, irrevocable, royalty-free, sub-licensable right to use, host, reproduce, adapt, publish, translate and distribute it in any and all media.

Names, words, logos, designs, graphics, titles, phrases, trademarks and the like displayed on the Website, or in the Content may constitute our registered or unregistered trademarks, or that of third parties that have granted us a license to use such marks.

For information about obtaining consent to use such trademarks, contact us at [email protected].

18.  Third Party Content and Services

We are not responsible for and do not endorse, authorize, approve, certify, maintain, or control the content of any third party goods or services that may be referred to in, used by, or linked to, the Website or the Content. We do not make any representation or warranty of any kind, express or implied, regarding any third party goods or services, including, without limitation: (i) any representation or warranty regarding the legality, use, accuracy, currency, reliability, completeness, efficacy, timeliness, applicability, performance, security, or availability of any information or content on or in such third party goods or services; (ii) any representation, warranty or condition regarding the merchantability and fitness for a particular purpose of any third party goods or services; or (iii) any representation or warranty that the operation of such third party goods or services will be uninterrupted or error free, that defects or errors in such third party goods or services will be corrected, or that such third party goods or services will be free from viruses or other harmful components. 

We are not responsible or liable for any loss or damage caused as a result of your use of any third party goods or services referred to in, provided through, used by, or linked to, the Website or the Content, nor are we responsible for the privacy practices of such third parties.

19.  Feedback

We may provide you with a mechanism to provide feedback, suggestions and ideas, if you choose, about the Website and the Content (“Feedback“). You agree that we may, in our sole discretion, use the Feedback you provide to us in any way, including in future modifications of the Website, the Content, and/or advertising and promotional materials relating thereto. You hereby grant to us a perpetual, worldwide, fully transferable, irrevocable, royalty-free license to use, reproduce, modify, create material enhancements or improvements from, distribute and display the Feedback in any manner and for any purpose.

20.  Disclaimers

Your use of the Website and the Content is at your own risk. The Website and the Content are provided “as is”, without warranties or conditions of any kind, whether express or implied. To the fullest extent possible under applicable law, we disclaim all warranties and conditions, whether express or implied, statutory or otherwise, including without limitation implied warranties or conditions of merchantability and fitness for a particular purpose or use and warranties or conditions of title, non-infringement or other non-violations of rights.

Windshield shall not be responsible or liable for any delays, interruptions, or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to severe weather conditions, supplier or vendor disruptions, transportation delays, labor disputes or shortages, utility outages, or communications or network failures.

We do not warrant or make any other representations regarding the use, accuracy, currency, completeness, timeliness, efficacy, applicability, performance, security, availability or reliability of the Content, the Website, the results from use of the Website or the Content, or otherwise regarding the Content or the information, content, or other subject matter on any websites linked on the Website or the Content.

Unless otherwise expressly stated, nothing contained on the Website or the Content shall be construed as providing advice to you.

21.  Limitation of Liability

Under no circumstances shall we (including our affiliates, officers, directors, employees, agents, and successors) be liable to you or to any third party for any indirect, general, special, consequential, incidental, compensatory (whether expectation or consequential), liquidated, pecuniary, punitive, aggravated, or nominal damages or losses, or any other damages or losses of any kind whatsoever, including without limitation damages relating to negligence; telecommunication failures; Website or Content maintenance; internet delays or limitations; errors, mistakes, or omissions or inaccuracies in the Content; loss; corruption; security or theft of data; viruses; spyware; lost revenue or profits; lost or damaged data; or economic loss; regardless of the cause of action, arising directly or indirectly from the Website or the Content, including without limitation the access or use of, or the inability to access or use, any or all of the Website or the Content. Notwithstanding anything to the contrary contained herein, our liability to you for any direct damages arising from or related to these Terms of Use (for any cause whatsoever and regardless of the form of action) will at all times be limited to one hundred Canadian dollars (Cdn$100). The foregoing limitations shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Windshield’s liability for any direct damages arising from or related to its performance of the Services (for any cause whatsoever and regardless of the form of action) will at all times be limited to the total amount paid to Windshield for the Services given rise to the damages. The foregoing limitations shall apply to the fullest extent permitted by law in the applicable jurisdiction.

22.  Indemnity

By accessing and/or using the Website or the Content, you agree to indemnify, defend and hold harmless Windshield and our affiliates, and Windshield and our affiliates’ respective officers, directors, employees, agents, and successors (collectively, “Windshield Parties”) from and against any liabilities, costs, demands, causes of action, damages and expenses (including reasonable legal fees and disbursements) (collectively, “Losses”) that may arise from your use of or inability to use the Website or the Content, your misuse of the Services, or those that are in any way related to your breach of any of the provisions of these Terms of Use. Without limiting the generality of the foregoing, such use or inability to use the Website or the Content includes without limitation your performance or participation in any Services provided pursuant to the Website or the Content and your ability or inability to receive such Services.

You agree that, at our option, you will conduct the defense of any such claim or action; provided that, notwithstanding our election that you conduct the defense: (i) we may nevertheless participate in such defense or settlement negotiations and pay our own costs associated therewith; and (ii) you will not enter into any settlement or other compromise without our prior written approval (which approval shall not be unreasonably withheld), unless such settlement or other compromise includes a full and unconditional release of the relevant parties from all liabilities and other obligations in respect of such claim or action.

23.  Warranties

You represent and warrant to us that:

• you have the power and authority to accept and agree to these Terms of Use;
• you own or control all of the rights necessary to grant the rights and licenses granted herein;
• you will not violate any federal, provincial, territorial, or local laws, rules or regulations or infringe the rights of any third party, including, any intellectual property, privacy or publicity-related rights, in connection with your access to or use of the Website and the Content;
• the exercise by us of the rights granted by you hereunder will not cause us to violate any applicable laws, rules or regulations, to infringe the rights of any third party; and
• all information provided by you will be complete, accurate and up-to-date when provided, and updated as necessary to ensure that it remains complete, accurate and up-to-date.

24.  Basis of the Bargain

You acknowledge and agree that the warranty, disclaimers, and limitations of liability set forth above are essential elements of the basis of the bargain between us and you, and will survive and apply even if your remedies are found or alleged to have failed of their essential purpose.

25.  Exclusions

Nothing in these Terms of Use is intended to exclude or limit any condition, warranty, right or liability which may not be lawfully excluded or limited. Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of contract or breach of implied terms, or incidental or consequential damages, or exclusion of liability for loss or damage from death or personal injury. Accordingly, only the above limitations in these Terms of Use that are lawful in your jurisdiction will apply to you, and our liability will be limited to the maximum extent required by law.

26.  Dispute Resolution

You agree to endeavor to resolve any dispute, claim or controversy arising out of or relating to these Terms of Use, the Website or the Content, or the Services, by negotiations; however, if a dispute is not resolved by negotiation within 20 days of commencing negotiations, the dispute shall be submitted to arbitration by a single independent arbitrator who is acceptable to both you and us and whose expenses will be shared equally by you and us.  The arbitration shall be held in Edmonton, Alberta. If we cannot agree on an arbitrator, the ADR Institute of Canada will appoint an arbitrator.  The determination of the arbitrator will be conclusive, final and binding on you and us.  The Arbitration Act (Alberta) or successor legislation will apply to the arbitration. Notwithstanding the foregoing, each party shall retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other proprietary or intellectual property rights.

27.  Termination

We may terminate these Terms of Use, including any licenses contained or granted herein, at any time. Upon termination, you must cease to access and/or use the Website and the Content. This includes, without limitation, the obligation to destroy all content, and all related documentation and all copies thereof, which you obtained from the Website and the Content, whether under these Terms of Use or otherwise, and the obligation to take any additional or alternative reasonable steps that we may direct in respect of the termination.

28.  Modifications and Updates to the Website and the Content

We reserve the right, in our sole discretion, to modify or discontinue offering the Website and/or the Content, in whole or in part, including any webpage, or any features, functionality, tools or content thereof, at any time, for any reason or no reason, with or without notice to you. We also retain the right to impose limits on your use and storage of the Content at our sole discretion at any time without prior notice to you.

You agree that we have no obligation to provide any updates or to continue to provide or enable any particular features, functionality, tools or content, and will not be liable with respect to any such modifications, discontinuance or deletions.

29.  Amendment

We may amend these Terms of Use at any time by posting new Terms of Use on the Website, and, if applicable, certain of the Content. The amended Terms of Use shall automatically be effective when posted. We will post notice that the The date of the version of these Terms of Use is stated at the top of the page. You agree to review such Terms of Use on a regular basis.

30.  Electronic Communications

When you visit the Website or the Content (as applicable), or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website, and, if applicable, certain of the Content. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

31.  Severability

If any provision of these Terms of Use is held to be unenforceable, in whole or in part, by an applicable court of law, such holding will not affect the validity of the other provisions of the Terms of Use.

32.  No Waiver

At no time do we waive our rights to enforce any terms or conditions as set out in this Terms of Use, even if any provision of the Terms of Use have been previously breached or unenforced.

33.  Governing Law

These Terms of Use and the access to and use of the Website and the Content shall be governed by the laws of the Province of Alberta and the laws of Canada applicable therein, without regard to its conflict of law provisions. You agree to submit and attorn to the exclusive jurisdiction of the Courts of the Province of Alberta, Canada.

34.  Entire Agreement

These Terms of Use, including our privacy policy or policies applicable to you, constitute the entire and exclusive understanding and agreement between you and us regarding your access to and use of the Website and the Content and supersede and replace any and all prior or contemporaneous oral or written understandings or agreements between you and us and regarding the subject matter hereof.

35.  Assignment

You may not assign, transfer, delegate or sublicense any of your rights or obligations under these Terms of Use, including by operation of law or merger or consolidation, without our express prior written consent, which may be granted or withheld in our sole discretion. Any attempted assignment, transfer, delegation or sublicense without the foregoing consent will be null and void. We may assign, transfer, delegate and/or sublicense our rights and obligations under these Terms of Use, in whole or in part, in our sole discretion, without restriction.

Subject to the foregoing, these Terms of Use will bind and inure to the benefit of the parties, their successors and assigns.

36.  No Agency

Except as otherwise expressly set forth herein, no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms of Use.

37.  Survival of Terms

Any provisions of these Terms of Use that contemplate performance or observance subsequent to the expiration or termination of these Terms of Use shall survive such expiration or termination.

38.  Remedies

Except as expressly set forth in these Terms of Use, the exercise by a party of any of its remedies under the Terms of Use will be without prejudice to its other remedies available under contract, at law, in equity or otherwise.

39.  Headings

The headings in these Terms of Use are for reference purposes only and do not limit or otherwise affect the meaning or interpretation of any of the provisions hereof.

40.  Third-Party Beneficiaries

Except as otherwise expressly set forth herein, these Terms of Use do not and are not intended to confer any rights or remedies upon any person other than the parties hereto.

41.  Contact Us

For more information about these Terms of Use or any information or questions regarding the Website or the Content, please contact us at [email protected].

 

 

 

 

 

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Windshield Surgeons Ltd.

Privacy Policy (Canada)

Effective upon:

Effective upon: May 8, 2026

Last Updated: May 8, 2026

At Windshield Surgeons Ltd. (“we” and “us”), we are strongly committed to transparency, and we want you to understand how we collect, use, disclose and protect your personal information, as well as how you can manage the information we collect from you.

This Privacy Policy applies to your use of the Website and the Content under our Terms of Use, available at [above on this same page] as the terms “Website”, and “Content” are defined in those Terms of Use) and all associated services (together with the Website and the Content, the “Services”).

By using the Services, you are accepting the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services. If you do not understand, or if you have questions about, this Privacy Policy, please contact us before using, or continuing to use, the Services.

The date on which the Privacy Policy was last amended is indicated above. We reserve the right to change our Privacy Policy from time to time. If we choose to amend this Privacy Policy, we will revise the “last updated” date at the top of this policy when we post the updated version. We will display a prominent notice that the Privacy Policy has been amended on our software for a period of 30 days. The amended Privacy Policy is effective when posted. Your use of the Services after we have made changes to our Privacy Policy will mean that you have accepted those changes.

1. INFORMATION

 

Personal information means information about an identifiable individual (collectively, “personal information”), and does not include information that cannot be attributed to an identifiable individual, such as information of an aggregate or anonymous nature (collectively, “non-personal information”). We will only collect, use, and disclose the personal information that we need in order to provide you with the Services.

2. CONSENT

 

We will obtain your express consent prior to or when collecting, using, or disclosing your personal information for any purpose not described in this Privacy Policy, or for a purpose that was not identified to you nor reasonably expected at the time of collection, unless we are required or permitted by law not to obtain your consent.

We may rely on your implied consent in certain circumstances, after taking into account factors such as the sensitivity of the personal information and your reasonable expectations. We will limit the collection, use, and disclosure of your personal information to only that which is necessary for the purposes identified, unless you have otherwise consented, or when such collection, use, and/or disclosure is permitted or required by law.

You can always refuse to provide your personal information, except that it may prevent you from using our Services or receiving responses to your inquiries or other information of interest.

3. TYPES OF PERSONAL INFORMATION WE COLLECT

We may collect various types of personal information from you depending upon on how you interact with us or use or interact with our Services. This personal information may include your:

• Contact/Location Information. Name, email address, postal address(es), phone number(s), and other contact information.
• Purchase/Billing Information. Credit card information, payment method and transaction records (for example, payment type, amount, date and time and payment status), tokenized or partial payment details.
• General Location Data. Information generated from your IP address that permits us to determine your general location.
• Vehicle Information. Vehicle identification number, license plate number, make/model/year of vehicle, odometer reading, service history and booking details.
• Device Information. IP address, operating system and platform, browser type and version, browser plug-in types and versions, device type, device identifiers, and other information about how you use the Services.
• Insurance, Fleet, and Commercial Information. Insurer name and claim number (where applicable), and commercial/fleet identifiers such as unit number and purchase order details (where applicable).
• Photos, Video, and Customer-Submitted Content. Pre-service and inspection photos/videos of vehicle condition and damage, and content sent by you via SMS or email, including documents/images you choose to provide (which may include personal information beyond what we requested).
• Communications and Call Information. Call logs and communication history, and call recordings where recording is enabled and notice is provided.
• Inferences drawn from or created based on any of the information identified in this list.

If you provide us with personal information about another individual, you represent and warrant that you have the lawful authority to do so and, where required by applicable law, that you have provided any necessary notices and obtained any required consent from that individual for our collection, use, and disclosure of their personal information as described in this Privacy Policy.

We strive to uphold data minimization principles and only seek to collect personal information from you for the purposes described in this Privacy Policy.

When we combine non-personal information with personal information, we treat the combined information as personal information. You can always refuse to provide the personal information, but please note that some personal information is necessary to provide the Services.

4. HOW WE COLLECT PERSONAL INFORMATION

 

We need to collect personal information from you in order to provide you with our Services, as well as to improve the experience of using our Services. You may provide us with personal information in several ways, including, for example when you:

• use our Services;
• submit website forms;
• correspond with us, including through surveys;
• sign up to receive our newsletter or promotional information;
• ask for customer service, support or other assistance; or
• contact us by phone, SMS, email, or social messaging;
• participate in insurance and fleet coordination workflows; or
• interact with us in any other way, online or offline, including through our Services.

We may also collect personal information from other sources to, among other things, enable us to complete, verify, or update personal information contained in our records and to better customize the Services we provide. We may also collect personal information your insurers and fleet coordinators for the purposes of claim processing and service coordination.

Call Recording

Telephone calls between you and us may be recorded for quality assurance and training purposes. If a call is recorded, you will receive notice at the beginning of the call, and your continued participation after such notice constitutes consent to the recording.

Web Beacons & Cookies

Like many websites, we and our service providers use cookies, pixels, tags, web beacons, and similar technologies (small text or image files stored on your computer or device when you visit certain online pages). We use these technologies to:

• operate and improve our Website;
• understand Website and campaign usage (analytics);
• measure advertising performance, form submissions, and other conversion events;
• manage your session; and
• record your preferences and actions, including how you use the Website.

Depending on your browser or device settings and available provider controls, these technologies may collect identifiers and related technical data such as device and browser information, IP address, approximate location, pages viewed, interactions with our Website, and interactions with our ads.

Out of these technologies, those categorized as “necessary” are stored on your browser as they are essential for the working of basic functionalities of the Website. Disabling these necessary files may result in the Website not functioning properly.

You can set your browser or device to refuse beacons or cookies or to indicate when they are being sent. If you delete them or if you opt-out, or if you set your browser or device to decline these technologies, some Services may not function properly. The Services do not currently change the way they operate upon detection of a Do Not Track or similar signal.

Online Analytics

We also use various types of online analytics including Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on our Website. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the website, compile reports on the related activities, and provide other services related to website and app activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website or app. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google click here.

Advertising and Tag Management Technologies

We also use advertising and tag management technologies, including Google Tag Manager, Google Ads, Microsoft Ads, and Meta Pixel, on our Website. These tools help us manage and deploy marketing tags (snippets of code) without modifying Website code directly, serve targeted advertisements, measure advertising campaign performance, and track conversion events such as form submissions and purchases. These technologies may collect information such as your IP address, device and browser information, pages viewed, interactions with our advertisements, and conversion activity. The information collected through these tools may be transmitted to and stored by the respective providers (Google, Microsoft, and Meta) and will be subject to their privacy policies. To learn more about these providers’ advertising practices and your choices, please visit their respective privacy and advertising settings pages.

Social Media Integration

The Services may, from time to time, contain links to and from social media platforms. You may choose to connect to us through a social media platform, such as Facebook, Instagram or X (formerly Twitter), and when you do, we may collect additional information from you, including the information listed in the Types of Personal Information We Collect section above. Please be advised that social media platforms may also collect information from you. When you click on a social plug-in, such as X’s “Tweet” button, that particular social network’s plugin will be activated and your browser will directly connect to that provider’s servers. We encourage you to review the social media platforms’ usage and disclosure policies and practices, including the data security practices, before using them.

Surveys

From time to time, and subject to your consent where required by applicable local law, we may provide you with the opportunity to participate in surveys, some of which might be sponsored or conducted by a third party. Participation in these surveys is completely voluntary. If you choose to participate, we will request certain personal information from you. If there is a third-party sponsor involved in the survey, we may provide certain personal information to the third-party sponsor. Please make sure to review the sponsor’s privacy policy and be aware that any surveys offered by us may be governed by specific rules, terms and conditions that are separate from and in addition to this Privacy Notice. By participating in any such surveys, you will become subject to those rules, including but not limited to receiving emails containing survey communications.

5. HOW WE USE PERSONAL INFORMATION

Unless otherwise consented by you in advance, or as may be permitted or required by law, we will only use and disclose your personal information to fulfill the purposes for which it was collected (and in accordance with this Privacy Policy).

We may use personal information to do any or all of the following:

• provide you with the Services;
• provide quotes, schedule appointments, and perform requested Services;
• process billing, payments, and account administration;
• coordinate insurance and fleet workflows where applicable;
• communicate with you about appointments, service updates, follow-up, and support;
• maintain records for quality assurance, safety, and operational planning;
• measure and improve our advertising and marketing, including conversion measurement, campaign reporting, and, where enabled, showing you more relevant advertisements on third-party platforms;
• analyze trends and support business decisions;
• facilitate your interactions and transactions with us, such as requests for support or additional Services;
• administer our relationship with you;
• respond to your requests, communications, suggestions, comments, and inquiries, including your feedback about the Services;
• analyze and measure performance, maintenance, and operations (such as our customer care interactions with you);
• develop new services;
• conduct surveys and research to better understand the preferences of our customers like you;
• provide you with, and improve, relevant marketing offers or information from us or third parties;
• provide you with promotional items;
• develop and manage relationships with our business partners;
• ensure our systems are secure;
• respond to legally binding demands from law enforcement, regulatory authorities or other third
  parties;
• defend, protect, or enforce our rights or applicable terms of service;
• to prevent fraud or the recurrence of fraud;
• assist in the event of an emergency; and
• comply with applicable law.

We may also combine your personal information collected through various sources, including personal information collected through the Services, and develop a profile that will be used for the purposes above.

In many cases, we de-identify your personal information as soon as we collect it. In these cases, such information is non-personal information. We may use non-personal information for any legitimate business purpose.

6. HOW WE DISCLOSE PERSONAL INFORMATION

Except as set forth in this Privacy Policy, or as required or permitted by law, we do not disclose your personal information to any parties other than to our service providers (including contractors and third party research and development entities) and our affiliates, and their respective directors, officers, employees, agents, consultants, advisors or other representatives that have a need to use your personal information to provide or improve our Services, to legal or regulatory authorities, or for other purposes for which you have provided your consent. In no event will we sell or rent your personal information.

We may disclose  personal information:

• to our third party service providers to help us with the uses described in the How We Use Personal Information section above, for example, payment processors, cloud hosting and infrastructure providers, communications providers (including SMS and email systems), and analytics and advertising technology providers;
• to insurers, fleet management companies, and related third parties where necessary to support authorized claim processing, service coordination, and related workflows (for example, to verify coverage, process claims, coordinate repairs, or facilitate fleet management services);
• to comply with your directions or any additional consent you have provided us;
• to other parties where we are under a duty to disclose your personal information in order to comply with any applicable legal obligation including a regulatory process, or an order of a government institution, investigative body, regulatory body or judicial authority of competent jurisdiction;
• where we transfer or are considering transferring control of any or all of our assets, operations or services to a third party acquirer of all or substantially all of our assets, including our rights and obligations relating to our Services, to a third party. The third party may continue to retain and use the personal information that you provided to us. We will act in a reasonable manner, including by contractual or other means, to ensure that the third party agrees to similarly be bound by this Privacy Policy or a privacy policy that provides substantially similar measures to those employed by us to protect the privacy and security of your personal information and to similarly comply with applicable privacy legislation with respect to your personal information, but we cannot guarantee such latter compliance by the third party acquirer; and
• where we merge, consolidate, or amalgamate with a third party, the merged, consolidated, or amalgamated entity may continue to use and disclose your personal information. We will use our best efforts to ensure that the merged, consolidated, or amalgamated entity agrees to similarly be bound by this Privacy Policy or a privacy policy that provides substantially similar measures to those employed by us to protect the privacy of your personal information and to similarly comply with applicable privacy legislation with respect to your personal information, but we cannot guarantee such compliance.

We disclose non-personal information to third parties as reasonably necessary to meet our business needs. We do not disclose your personal information to third parties for their own direct marketing purposes without your consent.

7. TRANSFERRING YOUR PERSONAL INFORMATION

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization).

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

8. HOW WE PROTECT PERSONAL INFORMATION

We are concerned about ensuring the security of your personal information, and we have taken appropriate measures to ensure its security and confidentiality. We use administrative, technical and operation safeguards designed to protect personal information against unauthorized access, loss, misuse and disclosure. We exercise great care in providing secure transmission of your personal information from your browser or device to our servers. For example, we use an encrypted channel(s) between our front-end web service and our APIs, and we store encrypted personal information that we have collected in secure operating environments.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. We may also retain personal information as required to meet our legal, accounting, tax, and audit obligations, or as needed for insurance claims handling, collections, legal defense, security monitoring, and incident investigation. Non-personal information may be retained for as long as we have a legitimate business need to do so.

Our Services may utilize third party systems, programs, websites, solutions, and/or applications, including to host the Services and store personal information on our behalf.

An organization must protect personal information that is in its custody or under its control by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. All of our service providers and contractors are contractually obligated to employ appropriate data security measures with respect to your However, we are not responsible for the actions and privacy policies of these third parties and their systems, programs, websites, solutions and/or applications. Check the privacy policies of these third parties for information on their privacy practices.

We try our best to safeguard personal information once we receive it, but please understand that no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. If you suspect an unauthorized use or security breach of your information, please contact us as soon as possible.

9. YOUR CHOICES

We offer you certain choices in connection with our Services.

Access to your personal information

On your reasonable written request, we will provide you, not later than 30 days from our receipt of your request, or such additional time as required by law, with access to or information about your personal information (if any) under our custody or control, and the names of persons to whom, and any circumstances in which, your personal information has been and is being disclosed by us. You must provide sufficient information in your request to allow us to verify your identity and identify the information you are seeking.

If you request a copy of your personal information and the personal information can reasonably be reproduced, we will provide you with a copy of the personal information, or, if applicable, we will give you reasons for any delay in providing a copy of the requested personal information. All requests may be subject to minimal costs, in accordance with applicable privacy legislation.

We reserve all rights not to disclose personal information, in whole or in part, in certain circumstances permitted or required by law, including but not limited to where:

• the personal information is protected by any legal privilege;
• the disclosure of the personal information would reveal confidential commercial information;
• the disclosure could reasonably be expected to threaten the life or security of another individual;
• the personal information was generated in the course of a formal dispute resolution process; or
• the personal information was collected by us without your knowledge and consent for reasonable purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province. 

If access to your personal information is refused, in whole or in part, we will provide you with the reasons for the refusal, the provision of applicable privacy legislation on which the refusal is based, and the contact information of the Privacy Officer who can answer your questions about the refusal, and will inform you that you may ask for a review of the refusal in accordance with applicable privacy legislation. 

To submit a request to access your personal information or designate an authorized agent to make a request to access your personal information, please contact us. Our security procedures mean that we may request proof of identity before we disclose your personal information to you.

Updating your personal information

The accuracy of the personal information we have about you is very important. To submit a request that we update your personal information, please contact us.

On your request, we will make every reasonable effort to correct outdated personal information, or errors or omissions in your personal information where that personal information is in our custody or control. Such request must be in writing, signed by you, and include sufficient detail to enable us to identify any personal information in our custody or control in relation to the request.

We will, as soon as reasonably practical and not later than 30 days from our receipt of your request, or within such additional time as permitted or required by law, either correct the personal information and, if applicable and reasonable to do so, send correction notifications to any third party to whom we disclosed the incorrect personal information, or decide not to correct the personal information, but we will annotate the personal information under our control to indicate that a correction was requested but not made.

We will inform you of the action that we have taken in response to your request for correction, the contact information of the Privacy Officer who can answer your questions about your request for correction, and that you may ask for a review of the action taken in accordance with applicable privacy legislation.

Electronic communications

We use SMS and email primarily for service and transactional communications, including providing quotes, confirming appointments, service notices, receipts and following up on completed services.

You may have the opportunity to receive certain communications from us related to our Services. If you provide us with your email address in order to receive communications, you can opt-out of marketing emails at any time by clicking the “unsubscribe” button at the bottom of our emails and adjusting your email preferences. If you provide us with your phone number in order to receive communications, you can opt-out of marketing text messages at any time by replying “Stop” or “S”. Please note that certain emails may be necessary for the operation of our Services (for example, booking updates, service notices and receipts). You will continue to receive these emails and text messages, if appropriate, even if you unsubscribe from our optional communications.

10. THIRD PARTY WEBSITES AND APPS

The Services may contain links to other websites or applications operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these third-party websites and apps. We have no control over, and are not responsible for, the actions and privacy policies of third parties and other websites and apps.

11. CONTACT US

If you have questions, concerns, or would like to access/update/change your personal information, you can contact us in the following ways:

Email	[email protected]
Phone	1-800-909-9923
Mail	Windshield Surgeons ltd.  5215 82 Ave NW  Edmonton, Alberta T6B 2J6  Canada  Attention: Privacy Officer

For your protection, we may need to verify your identity before assisting with your request, such as verifying that the information used to contact us matches the information that we have on file.